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Grievance Redressal Cell

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Grievance Redressal Cell

Ensuring Transparency, Trust, and Timely Resolution

The Grievance Redressal Cell at RKP College of Pharmacy is a proactive mechanism developed to address and resolve issues and concerns raised by students, faculty, and other stakeholders. The Cell ensures that all grievances—academic or non-academic—are handled with sensitivity, fairness, and confidentiality, aiming to maintain a harmonious campus environment.

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Objectives

  • To provide a transparent and responsive system for grievance resolution within a stipulated timeframe.
  • To uphold the trust and confidence of students and staff by ensuring their concerns are addressed respectfully.
  • To act as a bridge between the complainant and the concerned authorities, facilitating open communication and conflict resolution.
  • To review grievances periodically, hold committee meetings, and take appropriate action to resolve issues.
  • To submit detailed reports to higher authorities and seek necessary interventions when needed.

Mechanism

  • Grievances can be submitted via an online portal, through written applications, or dropped in the suggestion/complaint box.
  • The committee evaluates each complaint and responds within a reasonable timeframe.
  • If required, the Cell mediates between the parties involved to reach a fair resolution.
  • Escalation protocols are followed in cases needing intervention from the principal or management.

Alumni Committee

Connecting the Past with the Present to Build a Stronger Future

The Alumni Committee at RKP College of Pharmacy plays a vital role in fostering lifelong connections between the institution and its graduates. The committee works to create a strong, engaged alumni network that contributes to the development of the college and supports current students in their academic and career pursuits.

Objectives

  • To build a vibrant alumni network that contributes to the institution’s growth.
  • To organize alumni meets, reunions, and interactive sessions with students.
  • To involve alumni in mentoring, guest lectures, career talks, and placement support.
  • To recognize and celebrate the achievements of distinguished alumni.
  • To create opportunities for alumni to support the college through feedback, donations, and partnerships.

Activities

  • Hosting annual and regional alumni reunions and homecoming events.
  • Maintaining a digital alumni database and communication platform.
  • Coordinating alumni involvement in academic events and student development programs.
  • Publishing newsletters and updates on alumni contributions and achievements.

The Alumni Committee serves as a bridge between generations of pharmacists, creating a network of knowledge, experience, and inspiration for current students and future graduates.

e-Grievance Portal

Prompt, Transparent, and Student-Centric Redressal Mechanism

RKP College of Pharmacy is committed to fostering a safe, inclusive, and responsive academic environment. To uphold this commitment, the college has established a well-structured and functional Grievance Redressal Committee supported by an e-Grievance Portal for easy, timely, and confidential resolution of concerns.

The system is designed to empower students, faculty, and staff by offering a digital platform where grievances can be submitted and tracked with complete transparency.

Key Features

  • Online grievance submission with real-time tracking
  • Confidentiality and privacy ensured at all levels
  • Clear resolution timelines and accountability at each stage
  • Open to both academic and non-academic grievances
  • Accessible to students, faculty, administrative staff, and other stakeholders

Grievance Resolution Procedure

  1. Submission to Head of Department (HoD):
    • Any grievance must first be submitted in writing (or via the e-portal) to the respective Head of Department.
    • The HoD will review and address the issue within three working days.
  2. Escalation to Grievance Redressal Committee:
    • If unresolved, the matter can be escalated to the Grievance Redressal Committee via the e-Grievance Portal.
    • The Committee will investigate and resolve the issue within fifteen working days from the date of escalation.
  3. Final Reporting:
    • If required, cases may be forwarded to the Principal or Management for further intervention.
    • A formal report is maintained for all grievances received and resolved.

Purpose and Benefits

  • Reinforces the trust of students and staff in institutional fairness and responsiveness
  • Ensures accountability and timely resolution of concerns
  • Strengthens the college’s commitment to a transparent and harmonious campus environment
  • Promotes positive relationships between students, faculty, and administration

The e-Grievance Portal is more than a complaint system—it is a commitment to uphold dignity, justice, and mutual respect within the academic community of RKP College of Pharmacy.

Accolades

Recognizing Excellence in Pharmaceutical Education and Research

RKP College of Pharmacy takes pride in its growing reputation as a center of excellence in pharmaceutical sciences. Despite being a young institution, the college has made significant strides in research, student achievements, institutional innovation, and academic quality. Our dedication to excellence has been recognized at various levels.

Highlights and Achievements

  • The Department of Pharmaceutics, established in 2023, has already initiated impactful research in advanced drug delivery systems and herbal standardization methods.
  • Faculty members have presented papers and received recognition at national and international pharmaceutical conferences.
  • Students have won awards in intercollegiate symposiums, model exhibitions, and academic quiz competitions.
  • Successful collaborations and MoUs have been signed with reputed pharmaceutical industries and research labs to promote practical training and joint research.
  • The institution has received commendations for student support services, including mentoring, placements, and career guidance programs.
  • RKP students have participated in community health drives, blood donation camps, and pharmaceutical outreach programs, reinforcing the college’s commitment to social responsibility.

Looking Ahead

With continuous efforts to innovate, grow, and serve, RKP College of Pharmacy aims to achieve national recognition in pharmacy education and research. The accolades earned so far are just the beginning of a legacy we are building—rooted in quality, professionalism, and compassion.